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On-Demand Webinar

From FAQs to KB: How To Make The Most of Your Organization's Knowledge

Don't let your growth rate damage your customer support process


Find out how you can future-proof your self-service support center without completely revamping it.

For customer support teams, it can feel like you're always putting out fires, and just waiting for the next one to come along - but it doesn't have to be like this.

Your self-service is the most important place you can look to reduce the volume of inbound support requests by helping customers quickly and easily help themselves.

Build your self-service with growth in mind and you will:

  • Reduce inbound tickets for simple questions
  • Free up time to let your team focus on the things that matter
  • Improve customer satisfaction and reduce your customer effort score

Jon MeyerCustomer Support Knowledge Leader at Twilio will show you:

  • How to find actionable insights that will improve your self-service organization, customer effort and your company as a whole
  • How can you take Twilio’s key learnings and apply them to build a similar system for your organization.



About the speakers


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Kelly O'Brien

Kelly O'Brien has provided Self-Service Content Management services for Kayako. By day, she is a mild-mannered technical writer, but by night...well, she's still pretty mild-mannered. She likes to cook, eat, bike, and throw Lego parties.


Jon Meyer

Jon Meyer is a self-service expert with over 10 years of experience. He is passionate about the exciting intersection of support and design while helping companies reduce customer effort with beautiful, intuitive support experiences.